CareConnect: Privacy Policy
Effective Date: June 29, 2026
At CareConnect Plus, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including data collected when you opt-in to receive text messages from our business lines.
1. Information We CollectWhen you interact with our website or provide your phone number to opt-in to receive SMS communications from CareConnect Plus, we may collect:
- Your mobile phone number.
- Your name (if provided).
- Any text message content and interaction history (such as timestamps, delivery status, and responses).
We use your mobile information solely to provide you with the services you have requested, including:
- Sending transactional or account-related messages (e.g., appointment reminders, service updates).
- Responding directly to your customer support inquiries or requests.
No mobile information or SMS opt-in consent data will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Your phone number and consent data are strictly confidential and are used only to communicate directly with you from CareConnect Plus.
We may share your information with trusted telecommunications infrastructure providers purely as necessary to physically deliver the text messages to your mobile carrier. These providers are contractually prohibited from using your data for any other purpose.
4. Your Choices and Opt-Out RightsYou have full control over your communication preferences:
- To Opt-Out: You can stop receiving text messages from us at any time by replying STOP to any message you receive from our line. After you send "STOP", we will send you one final text message to confirm that you have been unsubscribed.
- For Help: If you need assistance, reply HELP to any message, or contact us directly using the information below.
Message frequency will vary based on your interactions and requests. Standard message and data rates may apply depending on your mobile carrier and plan. CareConnect Plus is not responsible for any fees charged by your wireless provider.
6. Contact UsIf you have any questions about this policy or your data privacy, please contact us at:
- Website: careconnect-plus.com
- Email: info@careconnect-plus.com
- Phone: (832) 558-5584
Things People Ask Us
What kind of support will I receive with Care Connect?
Think of us as your trusty sidekick! Whether you're a home health agency or a hospital, we'll provide robust backend support including intake management, eligibility checks, and marketing assistance. We’ve got your back!
How much does it cost to use Care Connect’s services?
The best part? Our referral resource for hospitals and clinics is totally free! For home health agencies, we offer scalable pricing based on the services you engage with. Let’s chat to find the perfect fit!
How does the referral process work?
It's as easy as pie! Once you sign up, we ensure streamlined and speedy referrals to top-tier home health agencies, promising a smooth patient transition within 48 hours after discharge. No sweat!
Can I trust the home health providers you connect me with?
Absolutely! We handpick vetted home health providers, ensuring they meet our high standards for care. You can rest easy knowing your loved ones are in good hands.
What if I have technical issues or questions?
We’re here to help! Our support team is just a phone call or email away. Whether it’s a tiny hiccup or a major question, we’re dedicated to getting you back on track.
How does Care Connect ensure compliance with regulations?
We take compliance seriously! Our team continuously monitors and updates our protocols to align with industry standards so you can focus on what you do best—caring for your patients.
Is there a guarantee that my referrals will be placed?
While we can’t pull rabbits out of hats, our dedicated team works tirelessly to ensure timely placements and positive experiences for everyone involved. We’re your patient success partners!
Do you provide any training for using the platform?
Absolutely! We offer training sessions and resources so you can navigate our platform like a pro. We want you to feel confident and empowered to make the most of Care Connect!